Return and Refund Policy
Thank you for shopping at Sbmayur.com. If, for any reason, you are not completely satisfied with a purchase, we invite you to review our policy on refunds and returns.
1. Conditions for Returns
In order for the goods to be eligible for a return, please make sure that:
The goods were purchased in the last 5 days.
The goods are in the original packaging.
The goods are unused, unwashed, and in the same condition that you received them.
You have the receipt or proof of purchase.
2. Non-Returnable Items
The following goods cannot be returned:
The supply of goods made to your specifications or clearly personalized.
The supply of goods which according to their nature are not suitable to be returned, deteriorate rapidly, or where the date of expiry is over.
The supply of goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
3. Return Process
To initiate a return, please contact us with your order number and details about the product you would like to return.
By email: sales@sbmayur.com
By phone: +91 9745809600
Once your return request is approved, we will provi
4. Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If your return is approved, we will initiate a refund to your original method of payment. If you paid via payment gateways like Razorpay, credit card, or net banking, the refund will typically reflect in your account within 5 to 7 business days, depending on your card issuer's or bank's policies.
5. Exchanges
We only replace items if they are defective or damaged during transit. If you need to exchange it for the same item, contact us at sales@sbmayur.com.
6. Order Cancellations
You can cancel your order within 8 hours of placing it. If the order has already been shipped, the standard return process will apply.
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